Conditions of use

Conditions of use 1 – Scope: a. The purpose of these terms of use is to govern the contractual relationship between us, namely Malagasy Service Limited n.10576564 (payment processing) having its address at 72 High Street, Haslemere, Surrey GU27 2LA United Kingdom and you, namely the customer, defined below as the user of the website.

By registering on the website, the customer accepts the present conditions of use including the purchase of products, the purchase of vouchers and all the services that the company offers. We consider as a customer of our organization, the person who makes the order and who pays. The recipient is not our customer unless the recipient and sender is one person. b. These conditions of use specify in particular the conditions of order, payment, delivery and management of any refunds of customer orders. c. The customer can simply consult, freely and at any time these conditions of use by clicking on the link “conditions of use”. Thus, any order placed by a customer will imply the final and irrevocable agreement of the customer on all conditions of use presented below. 2 – Order taking mode: d. If the customer wishes to place an order, he will fill out, according to the instructions provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his surname, first name, postal address, telephone number. and e-mail. He must also fill in the necessary information to identify the person to whom it should be delivered. He is thus responsible for the veracity of the information he gives to  Malagasy service Limited. e. The customer will validate his order definitively, in view of a summary displayed on the screen and by clicking; to express his commitment and his acceptance of the conditions of use. From this moment, the order is registered and irrevocable on his part. f. All orders placed with  Malagasy service Limited, through its website, will be confirmed to the customer by sending an order confirmation by email as soon as possible. g. No cancellation of order will be accepted without the prior agreement of Emadex Electronic Exchange and Malagasy Service Limited. h. The pictures and descriptions of the offers may be modified at the discretion of the company  Malagasy Service Limited.

The prices can also be modified: they can evolve at any time and no technical or even typographical error will be able to give right to a claim on the part of the customer nor could not incur the responsibility of the company  Malagasy service Limited. i.  Malagasy Service Limited advises customers who order on its website to save or print a copy of the order form until receipt of the order confirmation email sent to the customer by the company  Malagasy service Limited. 3 – The method of payment: j. All purchases made on the site are payable with the order. This means that no product can be shipped to a customer if it has not paid before 100% of the selling price of the product and any related delivery costs. k. So that no dispute about the amounts paid by the customer can occur,  Malagasy Service Limited always send the customer a confirmation of the registration of his order. l.  Malagasy service Limited reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card and / or any other payment from the officially accredited bodies or in case of non-payment and / or fraud and to sue the author (s) of the latter. m.  Malagasy service Limited specifically reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully paid a previous order or with whom a payment dispute is in progress of Directors. not. Any late payment resulting from a rejection of the initial payment by credit card or any other factor will generate an increase of the amounts due with the application of penalties of delay equal to the base rate increased by 4 points and applicable from the delivery day and the application of a penalty clause. o.  Malagasy Service Limited reserves the right to continue any attempts to use fraudulent means of payment and / or to settle fraudulent payment or fraudulent payment attempt settlements subject to payment by the customer of the amount plus any potential fees.  Malagasy service Limited reserves the right to refuse partially or totally access to its services to people who have questionable behavior. p. You have several means of payment offering maximum security guarantees.

In fact, we do not collect your financial information directly, but we use reliable and secure electronic payment systems with a current fraud rate of less than 4%. q. You must first choose your region of residence (North America, Europe, …) and then choose the method of payment that suits you. r. The possible payment methods are as follows: – By credit card: VISA- MASTER CARD – AMERICAN EXPRESS. – By cash (in Euros, Canadian Dollar, US Dollar and Ariary). Please note that no delivery will be made until the order has been fully paid. Our guarantee of delivery in 24 working hours (a longer time is expected for the orders outside Antananarivo) in Madagascar applies therefore from the moment when one will have perceived your payment in full. For import products (which are not made in Madagascar, a delay of up to 30 working days may occur.

  1. Payment by cash must be made to one of our partners who covers your place of residence. This information is available in the “Contact Us” section of the website 4- Prices: t. Selling prices are expressed in Euros, Canadian Dollar, US Dollar and Ariary. Exchange rates between these currencies have been established taking into account real exchange rates. u. Prices can change at any time. The purchase price used for the purchase of a product corresponds to that observed online at the time of registration of the order on the website (except typographical error). v. Any delivery costs are the responsibility of the customer and are charged in addition to the selling price. w. The customer will always be informed before the final registration of his order of all the costs relating to the said order and which are not included in the sale price, and the payment will be asked to the customer for the total amount of the purchase. Thus, the confirmation of payment agreement of the order by the customer implies that the latter agrees to pay all the costs relating to the order mentioned therein. No fee can therefore constitute a valid reason for questioning the order after its final registration. 5- Delivery terms: x. The offers will be delivered to Antananarivo-Madagascar at 143 Circular Route PR IIW23E Antsahabe Antananarivo 101 Madagascar.

If the customer has specified a delivery request for a fee, it will be at the recipient’s address specified by the customer at the time of purchase. It will be done by a carrier. It can only intervene once the order has been validated by the customer and the payment made in its entirety. The bank payment centers concerned will therefore have given their prior payment agreement. In case of refusal of said centers, the order will be automatically canceled. there. In case of absence of the customer during the delivery, a notice will be deposited at home inviting him to withdraw his package at the office of Emadex Electronic Exchange and Malagasy service Limited in Madagascar. z. The delivery will be considered as made from the date of the first presentation of the goods to the delivery address indicated by the customer when ordering. The delivery of the goods will be made against signature by the receiving customer of a delivery note. aa. For other areas outside of downtown Antananarivo,  Malagasy Service Limited book in all areas served by Malagasy Post Office and Taxi-Brousse. The vouchers will be available at a post office closest to his home “the recipient will receive a warrant and will have to report to a post office closest to home” and products, in taxi-bus stations. In all cases, the representatives of  Malagasy service Limited are responsible for contacting the recipient to inform him of the availability of the order and the various methods necessary for the recovery of the said order.

  1. The recipient of the order is obliged to check the conformity of the goods delivered at the time of delivery, before signing the delivery order. ac. Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products …) must be indicated on the delivery note in the form of “handwritten reserves”, accompanied by the signature of the recipient. . ad. The customer who made the order will have to send by mail, fax or e-mail a letter exposing his claims to  Malagasy service Limited. 6 – Delivery time: ae. If the item ordered is available in stock and the payment has been made in full, the deadline is 24 working hours (a longer period is expected for orders outside Antananarivo) in Madagascar. af. Delivery times will begin only from the date of full payment of the order. ag. In case of force majeure or exceptional events (natural disaster, epidemic, strikes, etc.) delaying or prohibiting the delivery of the goods,  Malagasy service Limited is released from any liability. ah. In any case, timely delivery can only occur if the customer is up to date with his obligations to  Malagasy service Limited. have. In case of unavailability on the part of  Malagasy service Limited to deliver within the time indicated, the customer will be offered a replacement product at a price equivalent to his purchase or the refund of his purchase outright.

7 – Complaints: aj. The customer must formulate with  Malagasy service Limited within 14 days of delivery, any complaint of delivery error and / or non-compliance or any request for return. Any claim made after this time will be rejected. The claim should be sent to  Malagasy Service Limited as mentioned in the “Contact Us” section of the website.
For prepaid restaurants, as long as the customer has not been to the restaurant, a refund is possible at any time. However, after 14 days of the order we remind the customer if they want to eat or not at the restaurant to make a refund or not.
ak. The formulation of this claim with  Malagasy service Limited will be carried out by email at or by completing the fields of the form in the page “Contact us” al. Any claim not made in the rules defined above and within the time limits can not be taken into account and will release  Malagasy service Limited from any liability vis-à-vis the customer. 8 – The retention of title and liability: am.  Malagasy service Limited remains the owner of the offers until their full payment by the customer. The transfer of ownership takes place at the time of full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction are the responsibility of the customer. year. Failure by the customer to pay for any reason whatsoever gives  Malagasy service Limited the right to demand the immediate return of the order delivered at the expense and risk of the customer (any eventual refurbishment of items will be the responsibility of the customer). 9 – Billing: ao. A detailed invoice will be sent by email 10- The rights of access and rectification: ap.  Malagasy service Limited is concerned about the privacy of the customer ordering on its website and treats information about it with the strictest confidentiality. During a purchase made by the customer, only the essential information (surname, first name, address, e-mail, etc …) is requested for quality processing and careful monitoring of the order. These data entered online are saved on a secure server and are immediately encrypted. The information obtained cannot be used unless agreed by the customer. The only exception to this can be if there is suspicion of money laundering or terrorist financing. Malagasy service Limited will thus be obliged to send the information to the competent authorities. ar. The customer has a right to access, modify, rectify and delete data concerning him. 11- Attribution of jurisdiction: Any dispute concerning these conditions of use will be submitted to the competent authorities in the United Kingdom or in Canada.