Shipping & Returns

The purchase price used for the purchase of a product corresponds to that observed online at the time of registration of the order on the website (except typographical error). v. Any delivery costs are the responsibility of the customer and are charged in addition to the selling price. w. The customer will always be informed before the final registration of his order of all the costs relating to the said order and which are not included in the sale price, and the payment will be asked to the customer for the total amount of the purchase. Thus, the confirmation of payment agreement of the order by the customer implies that the latter agrees to pay all the costs relating to the order mentioned therein. No fee can therefore constitute a valid reason for questioning the order after its final registration. 5- Delivery terms: x. The offers will be delivered to Antananarivo-Madagascar at 143 Circular Route PR IIW23E Antsahabe Antananarivo 101 Madagascar. If the customer has specified a delivery request for a fee, it will be at the recipient’s address specified by the customer at the time of purchase. It will be done by a carrier. It can only intervene once the order has been validated by the customer and the payment made in its entirety. The bank payment centers concerned will therefore have given their prior payment agreement. In case of refusal of said centers, the order will be automatically canceled. there. In case of absence of the customer during the delivery, a notice will be deposited at home inviting him to withdraw his package at the office of Emadex Electronic Exchange and Malagasy service Limited in Madagascar. z. The delivery will be considered as made from the date of the first presentation of the goods to the delivery address indicated by the customer when ordering. The delivery of the goods will be made against signature by the receiving customer of a delivery note. aa. For other areas outside of downtown Antananarivo, Malagasy service Limited book in all areas served by Malagasy Post Office and Taxi-Brousse. The vouchers will be available at a post office closest to his home “the recipient will receive a warrant and will have to report to a post office closest to home” and products, in taxi-bus stations. In all cases, the representatives of Malagasy service Limited are responsible for contacting the recipient to inform him of the availability of the order and the various methods necessary for the recovery of the said order. The recipient of the order is obliged to check the conformity of the goods delivered at the time of delivery, before signing the delivery order. ac. Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products …) must be indicated on the delivery note in the form of “handwritten reserves”, accompanied by the signature of the recipient. . ad. The customer who made the order will have to send by mail, fax or e-mail a letter exposing his claims to Malagasy service Limited. 6 – Delivery time: ae. If the item ordered is available in stock and the payment has been made in full, the deadline is 24 working hours (a longer period is expected for orders outside Antananarivo) in Madagascar. af. Delivery times will begin only from the date of full payment of the order. ag. In case of force majeure or exceptional events (natural disaster, epidemic, strikes, etc.) delaying or prohibiting the delivery of the goods, Malagasy service Limited is released from any liability. ah. In any case, timely delivery can only occur if the customer is up to date with his obligations to Malagasy service Limited. have. In case of unavailability on the part of Malagasy service Limited to deliver within the time indicated, the customer will be offered a replacement product at a price equivalent to his purchase or the refund of his purchase outright. 7 – Complaints: aj. The customer must formulate with Malagasy service Limited within 7 days of delivery, any complaint of delivery error and / or non-compliance or any request for return. Any claim made after this time will be rejected. The claim should be sent to Malagasy service Limited as mentioned in the “Contact Us” section of the website.
For prepaid restaurants, as long as the customer has not been to the restaurant, a refund is possible at any time. However, after 7 days of the order we remind the customer if they want to eat or not at the restaurant to make a refund or not.
ak. The formulation of this claim with Malagasy service Limited will be carried out by email at or by completing the fields of the form in the page “Contact us” al. Any claim not made in the rules defined above and within the time limits can not be taken into account and will release Malagasy service Limited from any liability vis-à-vis the customer